Whether you are a veteran of Heroes Lounge or a fresh meat starting on your adventure, there's always one truth: Jon Snow knows nothing. Here we've compiled a list of frequently asked questions by our community and hopefully be able to address some of the burning questions you have.
Please open a ticket in our #support_desk channel in Discord and note your email address in the ticket. A moderator will activate it for you.
Our schedule for the current season as well as upcoming seasons can be found here.
Awesome! Volunteers are what Heroes Lounge thrives on, and we are always looking for help. Perhaps you have website development skills, are great at writing about eSports, have a knack for graphics or keeping pesky community members in check. Send a message to one of our mods on our Discord, and we’ll see if there is a place for you.
You have no time, but want still to contribute? There are several options to support Heroes Lounge:
- You can send us donations through our Twitch channel
- You can support us on Twitch as subscriber to the Twitch channel
- You can support us on Patreon, for the reward tiers check out our Patreon
- We also welcome any sort of skin codes and hero codes for stream giveaways (except Storm Mantle Malfurion;).
Heroes Lounge is currently operating in Europe and North America. As such we expect players to have their main account on either the European or North American servers and must be available at reasonable times to play their opponents and practice with their team for their region. Past experience has shown most players from different regions encounter problems with hero pools, availability and ping when playing on a different region server.
We offer several ways to help you find a team in Heroes Lounge:
- Sign up as free agent on the website and we will put you in a team with people that are close to you in MMR.
- Join an existing team, there are always teams looking for players or substitutes, check out the #teams_recruiting channel in our Discord.
- You can put up a post in the #players_to_recruit channel for teams to find you.
The best way to contact your team and scheduling practice, is contacting them through the discord. All their Discord tags are displayed on your team page on the website. Check out this guide for more information on how to manage your team and scheduling practice.
That’s unfortunate. Sadly, some signups don’t show up. In case this happens in your team, the best course of action is to try and add a new player to your roster as soon as possible. Check out the #players_to_recruit channel on our Discord if there are free agents still looking for a team and put a message out in #teams_recruiting that your team in looking to recruit a player. If you are still 4 players and the match is coming up, you are allowed to use a substitute, check out the rules page for the rules on substitute players.
Ask around in our Discord! We have two special channels for this, #scrims_eu and #scrims_na. Another easy way to get scrims is asking teams in your own division if they are interesting in scrimming.
During a season, you will receive a new opponent every week. Matchmaking runs each Monday at 1 AM. We use Swiss matchmaking to match you with another team.
Contact the captain of the opposing team and set a date with them. When you found a date, on of you must schedule it on the website under ‘manage matches’. In case you want to reschedule the match (due to delays or otherwise), go to the matches page and use the 'reschedule' button. Check out the captains guide for a detailed explanation on (re)scheduling.
Teams have two weeks to play a match. You need to schedule your match before the opponent for the next round is given, otherwise your team will be marked inactive.
If the game cannot be scheduled due to the other team not responding, your team will receive a free win. You will have to provide proof that you tried to contact your opponent to a mod on our Discord that your opponent is not responsive.
First step, read the rules! See which heroes/talents might be banned that round. It also states all the rules on subs, delays, drafting, the maps that are in rotation and our code of conduct.
Second, pick one of the #match_lounge channels and ping(@othercaptain) the captain of the opposing team. Use /match to get a reply from HeroesBot to see who goes first in the map bans and who gets first pick. The details of the map bans are pinned in this channel.
Third, one of the captains sets up a custom game and invites all the players to it. Ensure that both teams/captains are correct, select Tournament Draft and select the correct team to have first pick.
Your team will receive a free win. You will have to provide proof that the opposing team did not show/could not play to a mod on our Discord.
Simply upload the replays of the match and don’t forget to press save. Check out this guide for the details. Make sure to report the result in time (before 23:55 at the end of the round!), in case no result is reported or the game is reported too late, both teams are made inactive.
Casters actually choose the matches themselves. They try to cast as many as they can and try to cover all the different teams as best they can. Please don’t ping all casters. If there is an especially interesting match coming up in your division, you can notify the Casting Manager on our Discord.
Registered casters are generally allowed to cast any match, with approval of the casting management team. If a caster has been approved for a match, that will appear on the calendar. If your team does not wish to be cast by a specific caster, you should speak to the Chief Stream to discuss options.
Casters who are not registered with Heroes Lounge must be given specific authorisation by the casting management team to cast Heroes Lounge matches; otherwise they are not permitted to cast.
There are several options. If you are experienced, you can start as external caster and/or become a main caster for the Heroes Lounge Twitch channel after being vetted by our casting management. You can also start as co-caster if you want to gain some experience first. The best place to start is by talking to our Casting Manager in Discord and discussing your options!
All you need is a computer capable of running Heroes of the Storm with a stable connection, and a microphone for you to be all set to co-cast. If you are interested in being a main caster, a reasonably well powered computer and a good internet connection is also needed.
Prior experience is a big bonus and helps accelerating things, but by no means is it a must! Most of our casters started with no experience at all.
The best thing that you can do is go over replays/vods and cast them on your own at your home, potentially recording it and listening to yourself.